An Interactive 5-Day Training Course
Achieving Operational Excellence Through People
Delivering Superior Values
to Customers, Employees and Stakeholders
Course Overview
The Achieving Operational Excellence Through People training course is designed to help organisations and professionals deliver superior value to customers, employees, and stakeholders by aligning people, processes, and technology. This training course takes a people-centred approach, focusing on building a customer-centric culture that encourages employee engagement, empowerment, and continuous improvement. Participants will explore strategies for creating accountability, driving teamwork, and fostering sustainable success within their organisations. With a strong emphasis on real-world application, the course uses interactive exercises, group discussions, and case studies to ensure that delegates not only understand the concepts but also learn how to implement them effectively in their own workplaces.
By attending this training course, participants will gain the ability to align business functions with operational goals, sustain long-term excellence, and actively engage stakeholders at every level. They will also develop actionable skills that improve efficiency, strengthen leadership, and empower teams to drive organisational growth. For organisations, the benefits include greater customer satisfaction, enhanced employee ownership, and a culture of accountability that leads to lasting competitive advantage. Delegates will leave equipped with practical tools, improved professional skills, and a post-course action plan to translate their learning into measurable outcomes for organisational success.
This Achieving Operational Excellence Through People training course will highlight:
- The benefits of a people-centred approach to achieve Operational Excellence
- Aligning people, processes, and technology for lasting results
- Building a customer-centric culture through employee engagement
- Empowering employees to drive continuous improvement
- Engaging stakeholders to sustain Operational Excellence over time
Training Outline
- Overview of Operational Excellence and its Benefits
- Importance of a people-centred Approach to Achieve Operational Excellence
- How to align people, processes and technology for Operational Excellence
- Understanding customer needs and expectations
- Creating a customer-centric culture through employee engagement
- Importance of customer feedback and how to leverage it for improvement
- The Role of Leadership in empowering employees
- Importance of a continuous improvement mindset
- Building a Culture of Accountability and Ownership
- Identifying and engaging stakeholders
- Importance of stakeholder feedback and how to leverage it for improvement
- Implementing effective communication strategies
- Importance of sustainability and continuous improvement
- Tools and Techniques to Sustain Operational Excellence
- Measuring and monitoring progress towards Operational Excellence
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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