A Human Resource Certification Institute (HRCI) Pre-approved Training Course
Best Practices for Managing Union Employees
Developing Leadership and Management Skills for Workplace Harmony, Collaboration,
and Effective Relationship Management
Course Overview
In this topical and very practical course you will learn both management and union best practices on important issues such as discipline, performance management, mental health, conflict resolution, and negotiated agreements. Develop skills to help eliminate negative behaviours and engage difficult people. Reduce conflict arising from the interpretation labour agreements and other industrial issues. Understand the difference between Employee Relations (ER) and Industrial Relations (IR).
In this skills-building training course designed for both managers and union representatives, you will learn global best practices in managing unionised employees.
This training course will highlight:
- Best practices in Employee relations (ER)
- Leading and managing in a union environment
- Developing your conflict management skills
- Relationship management
- Win-win outcomes
- Best practices - learning from others
Training Outline
DAY 1: Leading and Managing in a Union Environment
- Best practices in Employee Relations (ER) and Industrial relations (IR)
- The state of the employee relationship
- Trade unions in the second decade of the 21st Century
- Employee Relations in the time of coronavirus
- The damaged psychological contract
DAY 2: Developing Your Conflict Management Skills
- Perceptions of conflict
- Positive & negative conflict
- Resolving and conflict – evidence-based methods
- De-escalation techniques
- Alternative Dispute Resolution (ADR)
DAY 3: Relationship Management
- The importance of a Management/Union partnership
- Relationship Management techniques
- Understanding the psychology of influence
- Use of active listening & appropriate assertiveness techniques
- The importance of Emotional intelligence (EI)
DAY 4: Win-Win Outcomes
- Getting to yes – achieving win-win
- Elements of Negotiation
- Understanding your BATNA, WATNA and MLATNA
- Using Chips & Chops
- Avoiding negotiation mistakes
DAY 5: Best Practices - Learning from Others
- What are the world’s best organisations doing?
- Collective bargaining that promotes growth for all
- Corporate Social Responsibility (CSR)
- Mental Health and Resilience
- Personal Action Planning (PAP)
Certificates
- On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Accreditation
GLOMACS is proud to hold the Approved Provider status with HR Certification Institute (HRCI®), an internationally recognized certifying organization for the human resource profession. This partnership grants us the ability to provide pre-approved HR Courses which qualify for re-certification credit of HR Professionals.
HR Certification Institute's® (www.HRCI.org) official seal confirms that GLOMACS meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®."
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
What do you need to learn next?
Check our list of courses or let us customize a course for you.
View courses
