An Interactive 5-Day Training Course
Best Practices for Protocol Officers
Strengthening Knowledge, Skills & Capabilities
Course Overview
A high-performing protocol officer must be a good facilitator, negotiator, researcher, conversationalist, networker, and event organizer. They can communicate clearly, analyze and report on situations, remain calm under pressure, treat people with respect and dignity and multi-task, when representing their organization in cross cultural settings.
This Best Practices for Protocol Officers training course is designed to enable you to boost your personal and interpersonal skills when you represent your organization nationally and internationally.
This GLOMACS Best Practices for Protocol Officers training course highlights:
- How leaders expect protocol officers to support their organization nationally and internationally
- The five key roles of protocol officers and the capabilities needed in each role
- Verbal and non-verbal communication skills for effective diplomacy
- Step-by-step approach for planning, delivering, and evaluating both formal and social diplomatic events
- International behavioral expectations for conduct and etiquette
Training Outline
DAY 1: Understanding the Purpose of Protocol & Diplomacy
- Creating conditions for beneficial relations and business to develop
- Showing respect, building trust, facilitating decision making at executive levels
- Developing successful long-term co-operation between nations and global businesses
- Creating a safe environment for relationships to flourish
- Ensuring representatives follow the international rules for conduct and procedures in formal situations.
DAY 2: The Role of a Protocol Officer
- Conducting research and advising executives and leaders
- Facilitating relationships between organisations and governments
- Managing events and issues
- Public relations and reputation management
- Administering travel, visas, and accommodation
DAY 3: Essential Communication Skills
- Active listening – accurate note taking and minutes, questioning skills and feedback
- Reading – understanding and analysing complex or technical literature
- Writing – letters of introduction, briefings, invitations, responding to letters and emails
- Speaking – conversations and presentations
- Facilitation – problem solving, creating collaboration and consensus
- Social media – posting, commenting, and sharing information online
DAY 4: Planning & Managing Events
- Planning and managing a visit, conference, or social event
- Liaising with the other side to agree itineraries, agendas, and travel arrangements
- Greeting guests and receiving lines, titles, and terms of address
- Order of precedence, flags, anthems, etc
- Dining and seating
- Giving and receiving gifts
DAY 5: Essential Etiquette
- Codes of conduct
- Phone handling etiquette
- Email etiquette (netiquette)
- The art of conversation: verbal diplomacy
- Action planning
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
What do you need to learn next?
Check our list of courses or let us customize a course for you.
View courses
