An Interactive 5-Day Training Course
Conflict Resolution for Leaders
Turning Challenges into Opportunities
Course Overview
The Conflict Resolution for Leaders training course is designed to help leaders develop the essential skills needed to manage and resolve conflicts effectively in the workplace. Since conflict is a natural occurrence within any team, leaders must understand how to recognize its causes and decide whether to channel it for positive outcomes or resolve it to maintain harmony. This training course equips participants with mediation techniques, communication strategies, and leadership skills that enable them to prevent escalation, address disputes early, and foster a culture of psychological safety. By mastering these approaches, leaders will be able to guide disparate teams with confidence, turning potential discord into opportunities for growth and collaboration.
Through this training course, participants will enhance their ability to identify sources of conflict, develop strategies for resolution, and apply leadership techniques that encourage open communication and trust. Delegates will also gain valuable experience in handling complex situations, including disputes in remote or diverse teams, ensuring they can lead with resilience and composure during challenging times. Organizations benefit by having leaders who can swiftly address disputes, improve communication, and cultivate environments where team members feel safe and supported. This not only minimizes disruption but also drives stronger performance, higher engagement, and more sustainable team relationships.
This Conflict Resolution for Leaders training course will highlight:
- How to recognize causes of conflict
- Skills to harness discord and identify opportunities
- The key principles of conflict resolution
- Leadership skills for disparate teams
- Confidence in mediation roles
Training Outline
- Defining conflict resolution and why does it need to be applied?
- How conflict arises and understanding common causes
- Conflict psychology and how emotions affect behaviour
- Handling difficult conversations
- De-escalation techniques for volatile situations
- Negotiation and problem solving
- How a leader may act as mediator
- Maintaining neutrality and impartiality
- Avoiding bias and utilizing thinking skills as a leader
- When healthy conflict can stimulate creative opportunity
- Ethical considerations in conflict resolution
- Team roles and understanding behaviours
- Developing organizational wide strategies for conflict resolution
- Measuring successes in conflict resolution
- Conflict handling for negotiators
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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