An Interactive 5-Day Training Course
Managing Conflict, Decision Making & Empowerment
Promoting Positive Working Behaviours
Course Overview
This Managing Conflict, Decision Making & Empowerment training course is designed to equip leaders and managers with the essential skills to handle workplace challenges effectively. With conflict resolution, decision-making, and empowerment at its core, the training course addresses the reality that managers spend a significant portion of their time—up to 10 hours per week—dealing with conflicts often rooted in poor decisions and lack of empowerment. By fostering a positive culture, making sound decisions, and enabling employees to perform at their best, participants will learn how to drive success across their teams and departments. The training course integrates cutting-edge research in Emotional Intelligence (EI), neuroscience, psychology, and communication to provide a comprehensive and practical learning experience.
Participants will explore their own and others’ personality preferences that influence conflict, and master strategies to manage these dynamics constructively. The training course also focuses on developing powerful decision-making techniques and the art of empowerment to unlock individual and team potential. By applying these insights, organisations can expect stronger collaboration, reduced stress, and improved morale, ultimately leading to higher productivity. Leaders will be able to identify early signs of conflict, respond effectively, and gain credibility through strategic leadership. This training course is a vital step toward building a high-trust, performance-driven culture.
This Managing Conflict, Decision Making & Empowerment training course will highlight:
- Yours and others’ natural personality preferences that may trigger conflict—and how to manage them
- Powerful conflict-management strategies for any situation
- Strategic and verbal techniques to support effective team decision-making
- Key skills to shift mindsets from negative to positive through sound decisions
- Mastery of empowerment techniques to boost performance and potential
Training Outline
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When One Overtakes the Other
- Benefits and Drawbacks of Conflict in the Workplace
- The Art to Successful Communication
- Personality Preference Assessment: Communicating with Different Personalities
- Using Powerful Questions to Gain the Right Information
- Psychological Insights into Why and How We Make Decisions
- Models and Techniques for Decision-making
- Group Decision-making: Optimising the Best Results
- Applying the Key Factors for Empowerment
- Defining the Perceptions of Performance Management
- Utilsing Motivation and Job Enrichment Factors for Increased Performance
- Understanding the Key Factors in a Successful Organisation Culture
- High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
- Establishing Appropriate Organisational Values and Behaviours
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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