An Interactive 5-Day Training Course
Managing Conflicts & Difficult Situations
The Complete Guide in Handling People’s Behaviour Effectively
Course Overview
Conflict is often perceived as a negative force in the workplace, especially by leaders, managers, and supervisors who find it time-consuming and difficult to manage. However, when handled effectively within high-trust organizational cultures, conflict can become a valuable source of sustainable competitive advantage. The Managing Conflicts & Difficult Situations training course is designed to transform this perception by equipping participants with the tools and insights needed to address conflict constructively. Grounded in the latest research in Emotional Intelligence (EI), neuroscience, psychology, and personality theory, this training course helps individuals understand their own behavioral tendencies and emotional triggers, while also providing strategies to manage interpersonal and strategic conflict.
This training course empowers leaders and managers to proactively deal with difficult situations using advanced communication and influencing techniques. It guides participants in identifying common sources of conflict, appreciating diverse personality profiles, and applying verbal strategies that foster collaboration and trust. By learning to differentiate between assertive, passive, and aggressive behaviors, participants will be better prepared to handle challenging conversations and reduce workplace tension. The training course also emphasizes the importance of structuring meetings and presentations in ways that minimize conflict and encourage healthy debate, ultimately contributing to a more productive and harmonious work environment.
This Managing Conflicts & Difficult Situations training course will highlight:
- Your natural personality preferences for thinking, feeling, speaking and behaving that may trigger conflict – or help to manage it
- The default conflict-management strategies people use – both helpful and unhelpful
- The nature, types and causes of conflict and difficulty – inter-personal and strategic
- Highly effective strategic and verbal techniques to address conflict and difficulties at both the individual and organizational level
- How to structure your meetings, presentations and communications to reduce negative conflict and encourage healthy debate
Training Outline
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When one overtakes the other
- Benefits and Drawbacks of Conflict in the Workplace
- The Art to Successful Communication
- Building Rapport and the Circle of Trust Technique
- Personality Preference Assessment: Communicating with Different Personalities
- Psychological Insights into People’s Behaviour and Attitude
- Filters and How our Perceptions can Influence our View of Others
- Determining Personal Agendas and Intentions
- Main Types of Difficult / Challenging Conversations in the Workplace
- The Art of Influencing with Integrity and Personal Power
- Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
- Understanding the Key Elements of Your Organisation’s Culture
- High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
- Establishing Appropriate Organisational Values and Behaviours
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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