An Interactive 5-Day Training Course
Managing Healthcare Delivery
Course Overview
To mould and strengthen a great healthcare organisation’s sustainability and reputation, it is vital to gain and reach the “Excellence” by having Patient-focus. This 5-day Managing Healthcare Delivery training course provides participants with the knowledge and skills to design, develop, and implement a patient experience-based framework to enhance the overall performance of healthcare organisation.
This highly participative training course will explain how to build high performing, motivating, and engaging healthcare teams, establish and sustain effective clinical relationships, as well as implement tools and strategies to support patient-centered care.
This GLOMACS Managing Healthcare Delivery training course will highlight:
- Apply effective communication skills
- Demonstrate healthcare team coaching skills
- Adapt service excellence by having “Patient-Focus”
- Patient experience design and implementation
- Improve Employee and Patient Engagement
Training Outline
DAY 1: Patient-Focus Orientation
- The 4 Groups of Customers
- Types of customers
- The 7 Customer Behaviours
- Researches Findings
- A Complaint Is a Gift
- How to lose your customers?
DAY 2: Improving Performance
- Communication skills with customers
- Emotional Intelligence
- Establishing Focus
- Fostering Teamwork
- Managing Change
DAY 3: Results Orientation
- Balanced decision making
- Understanding motivation use
- Problem and situation analysis
- Effective Communication
- Body Language
- Sandwich Technique
DAY 4: Healthcare Quality Orientation
- Indicators for Customer Satisfaction
- Cost and Benefits of Quality
- The Continuous Improvement Process
- Sustainable development of Quality
- PDSA Cycle
- Obstacles to achieving Quality
DAY 5: Negotiation Skills
- Negotiation Styles
- 4 Key Concepts in Negotiation
- BATNA, WAP & ZOPA
- Barriers to Agreement
- Skills of Effective Negotiators
- Program Review and Evaluation
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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