An Interactive 5-Day Training Course
Mastering Conflict Management and Resolution
Strategies for Workplace Collaboration and Conflict Management
Course Overview
This Mastering Conflict Management and Resolution training course provides professionals with the essential skills to recognize, understand, and manage workplace conflicts effectively. Participants will explore how conflict, when approached constructively, can lead to stronger collaboration and more inclusive environments. The training course guides delegates through identifying different types of conflict, managing common scenarios, and applying a range of resolution strategies. It emphasizes the importance of building harmonious relationships across organizations and developing action plans that promote positive outcomes. By integrating tools from psychology, negotiation, and communication, participants will learn how to turn conflict into an opportunity for growth and improvement.
Throughout the training course, attendees will gain a deeper understanding of the conflict lifecycle and how to assess disputes with clarity and purpose. They will learn to implement effective resolution plans, define success metrics, and apply proven psychological and negotiation techniques to real-world situations. The training course also focuses on managing personal dynamics, stress, and change—key factors that influence conflict and resolution. By the end of the training course, participants will be equipped to foster collaborative practices, reduce escalations, and contribute to a more resilient and inclusive organizational culture.
This Mastering Conflict Management and Resolution training course will highlight:
- An understanding of conflict and why it is sometimes needed
- An understanding of organisational and personal relationships & change
- An exploration of psychology, communication and negotiation tools
- An appreciation of conflict resolution theories and principles
- An exploration of conflict resolution tools, plans and tactics
Training Outline
- Defining conflict and the need for some disagreement
- Innovation and change
- Common sources of conflict within organisations
- Personal influence and persuasion
- Leading across teams and organisations
- Advanced communication skills
- Classic theories of negotiation
- The art of listening, questioning and finding real problems
- Creating solutions and building agreements
- Acknowledging the conflict
- Resolution frameworks & difficult conversations
- Building the culture of resolution
- The reality of failed resolutions and options for escalation
- Using conflict management tools everyday
- Total conflict management
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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