An Interactive 10-Day Training Course
Mastering Excellence: Strategic Quality Management and Business Improvement Techniques
Integrative Strategies to navigating the Path to achieving Operational Excellence
Course Overview
This GLOMACS Mastering Excellence: Strategic Quality Management and Business Improvement Techniques training course will give you the basis to help put Quality Management at the center of your organization’s strategy and will help you understand and implement recognized best practice improvement and quality management tools, techniques and approaches.
Over an immersive 10-day journey, delegates will gain tools to not only understand and develop effective approaches to ensuring that Quality Management remains core at the top of the organisation, but also to the methods and practices of business improvement and Quality Management and the practical issues of implementation and their solution.
By the end, participants will be adept at not just thinking strategically about Quality and Quality Management, but also at deploying the necessary skills and knowledge to deal with complex business improvement and quality management issues as practitioners and leaders.
This training course will highlight:
- How Strategic Quality Management can provide a clearly defined framework to drive outstanding business performance
- How the Strategic Quality Management framework allows the organisation to identify and address neglected gaps associated with leadership, planning, customer focus, culture, information management, improvement and managing change
- Key Business Improvement Approaches and Quality Tools
- Understanding how business process improvement and quality techniques can support business strategy and achievement of strategic goals
- The relative merits of the Lean and Lean Six Sigma approaches and toolkits
- The importance and roles of people in improvement
Modules
This training course is split into two modules:
Module I - Strategic Quality Management: A Roadmap to Organizational Brilliance
Module II - Business Improvement & Quality Techniques
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Training Outline
Module 1: Strategic Quality Management: A Roadmap to Organizational Brilliance
DAY 1: Quality Management – Where it Comes from & What it Does
- The history of Quality
- The place of Quality Assurance & Control
- The origins and purpose of Quality Management
- The meaning of Total Quality Management
- Quality Management Systems
- Organizational Excellence & the major Excellence Models
DAY 2: The Strategic Quality Management Gap
- The roles of Quality Management within the organization
- Hoshin planning
- What Quality Management does not usually address
- The needs for Strategic Quality Management
- Doing an organizational gap analysis
- How do we close the gaps?
DAY 3: Understanding Strategy
- The meaning of strategy
- What is organizational strategy?
- The organization’s strategy function
- Mintzberg's 10 Schools of Strategic Thought
- Developing Strategic Quality Management
- Creating a Strategy Map
DAY 4: The Key Components of Strategic Quality Management
- Focus on Customer value
- Leadership
- The Strategic Quality Management System
- Strategic quality planning
- Culture, people’s participation and partnership
- Information management, improvement and managing change
DAY 5: Changing Your Focus
- What needs to be done & how
- Building a plan
- Implementation
- Addressing the Challenges; ‘If I was you, I wouldn’t start from here’
- Course Review
Module 2: Business Improvement & Quality Techniques
DAY 6: What is Business Improvement?
- Identifying the potential for business improvement
- The role of Quality
- Continuous Improvement
- Total Quality Management
- Project by project improvement
- Benchmarking
DAY 7: Key Business Improvement Approaches & Quality Tools
- Organisational Excellence
- Kaizen
- Process Improvement & Teamwork
- What is the Lean Enterprise?
- Applying the 5 or 6 Lean Principles
- Theory of Constraints
DAY 8: Becoming Lean
- Value Stream Mapping
- The 7 or 8 Wastes
- The 5 or 6 S approach
- Simulation Exercise – Why are we inefficient?
- Simulation Exercise – How do we improve?
- Simulation Exercise – Lessons learnt
DAY 9: Lean Six Sigma
- The convoluted origins
- The Six Sigma/Lean Six Sigma package
- The Lean Six Sigma toolkit
- Making sense of a process and associated data
- LSS Project Management
- The ISO 18404 & ISO 13053 International Standards
DAY 10: People in Improvement
- The need for Cultural change
- Leadership for change
- Creative thinking tools
- Need for a management system for business improvement
- Review of training course
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
What do you need to learn next?
Check our list of courses or let us customize a course for you.
View courses
