An Interactive 5-Day Training Course
Operational Excellence in Crisis Management and Contingency Planning
Strategies for Resilient Operations: Crisis Management and
Contingency Planning
Course Overview
In today’s fast-evolving global environment, organizations must be prepared to face a wide spectrum of crises—from natural disasters and cyber-attacks to pandemics and geopolitical disruptions. The Operational Excellence in Crisis Management and Contingency Planning training course empowers participants with the knowledge and strategies needed to lead effectively under pressure. It introduces crisis management frameworks and emphasizes the importance of preparedness, response, recovery, and mitigation. Participants learn to develop contingency plans that prioritize critical business functions, ensure resource allocation, and maintain operational continuity. The training course also focuses on effective communication, ethical leadership, and collaboration with external stakeholders, enabling organizations to respond swiftly and decisively during emergencies.
Post-crisis evaluation and continuous improvement are integral components of this training course. Through structured post-mortems and lessons learned sessions, participants gain insights into refining crisis response strategies and enhancing organizational resilience. The training course fosters key competencies such as decision-making under pressure, risk assessment, team coordination, and legal compliance. It also promotes behavioural outcomes like calmness under pressure, strategic thinking, adaptability, and ethical leadership. By cultivating these skills, the training course prepares individuals to lead confidently in uncertain situations, protect organizational assets, and maintain a competitive edge in today’s dynamic business landscape.
This Operational Excellence in Crisis Management and Contingency Planning training course will highlight:
- Exercising leadership under emergency and crisis situations
- Assessing and prioritizing risks and threats before, during, and after a crisis
- Making decisions quickly and efficiently, including when and how to delegate
- Communicating and collaborating with legal authorities, media, and external agencies
- Conducting emergency and crisis management operations
Training Outline
- Defining crisis and its implications for organizations.
- Introduction to crisis management frameworks.
- Understanding the phases of crisis management: Preparedness, Response, Recovery, and Mitigation.
- Components of a comprehensive contingency plan.
- Roles and responsibilities within a contingency planning team.
- Conducting a BIA to prioritize critical business functions.
- Types of contingency plan exercises.
- Conducting drills to validate plan effectiveness.
- Principles of effective crisis communication.
- Characteristics of effective crisis leaders.
- Leading with empathy and decisiveness.
- Recognizing and addressing stressors during crises.
- Conducting post-mortems and lessons learned sessions.
- Using feedback to improve crisis management processes.
- Fostering a proactive approach to crisis management within the organization.
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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