An Interactive 5-Day Training Course
The Senior Secretary Development Programme
Developing and Enhancing Your Administrative Effectiveness
Course Overview
The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and respect from superiors and the executive team.
You already hold this position because of your current capability, therefore this GLOMACS Senior Secretary Development training course seeks to supplement your current set of capabilities and competence by:
- Presenting you with an additional set of competences to add to your skills portfolio
- By using interactive team and group exercises to practice the skills learned
- By presenting a series of videos to supplement the theories & learning presented
- Interaction with fellow students from a variety of different organizations for learning & networking
- By developing your skills and capabilities for the future
- By concentration on developing your people and social skills
Training Outline
DAY 1: Defining and Developing the Role
- The executive PA – Your Vital Partnership with Management
- Defining the responsibilities and authority of your role - Biases & Prejudice
- Identifying ways of broadening your role and creating opportunities to increase your responsibilities
- Developing the managerial aspects of your role – Essential Management Skills
- Planning for development – Identifying and Overcoming Barriers to your Success
- Understanding your own and others personality & subsequent behavior
DAY 2: Effective Communication
- Interacting with others and networking for success – Getting Yourself Seen and Heard
- Developing and advancing your relationship with your Manager / Director
- Improving your communication skills – Negotiating, Influencing, Persuading and Delegating
- Consensus
DAY 3: Developing Confidence
- Trusting your initiative and judgment
- Saying "no" constructively
- Problem solving & decision making tools
- Team roles and interaction with others
- Video presentation skills
- Individual & team exercise tantrix & colour blind
DAY 4: Developing and Improving Key Skills
- Improving your confidence and assertiveness
- Practicing effective time management skills
- Concentrating, thinking, listening and making decisions under pressure
- Conflict management
- Improving your memory
- Video conflict management
- Leadership practice building
DAY 5: Getting Results
- Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
- Achieving results through others
- Managing stress and pressure that comes with change and challenge
- Measuring your performance based on objectives, standards, responsibilities set and achieved
- Preparing for your development
- Action planning
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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