An Interactive 5-Day Training Course
Mastering Workflow
Collect, Process, Organise, Review & Perform
Course Overview
Workflow is the detailed execution of a business process, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.
Workflow Management is an essential component of business improvement initiative such as corporate re-engineering, business systems developments, e-commerce, e-government, quality management, compliance and business process improvement and management.
In this training course, the participants will acquire the knowledge and skills to discover, define, and manage process workflow.
Participants will learn the Business Process Modelling Notation (BPMN) method of workflow diagramming and modelling. This method is an open modelling standard that can be used to document workflow across a wide variety of industries. It can easily be understood by both business and technical people and is used by a number of leading workflow and modelling automation tools.
The training course also provides a set of workflow design principles and measurement techniques that can be used to improve and manage workflow performance.
Training Outline
DAY 1: Introduction to Workflow
- What is Workflow?
- The Importance of Workflow in an Organization
- Workflow and Enterprise Architecture
- The Workflow Management Coalition (WfMC) Workflow Reference Model
- Discovering Workflow using Interviews, Workshops and Observation
- Documenting Workflow Scenarios
- A 6-Step Workflow Improvement Methodology
- Practical Discovery Work
DAY 2: Defining and Analyzing Workflow
- The Components of a Business Process Workflow
- Establishing the Boundaries
- Identifying Workflow Levels
- Analyzing Inputs, Flows, Decisions and Outputs
- Identifying Resources and Business Rules
- Measuring Workflow Performance
- Practical Analysis Work
DAY 3: Modelling Workflow using BPMN
- An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
- Modelling the Core Model Elements
- Activities, Flows, Events and Decisions
- Extended Workflow Modelling Notations
- Workflow Patterns
- Modelling Collaborative Workflow
- Practical Workflow Modelling Work
DAY 4: Improving Workflow
- Identifying Improvement Opportunities
- Workflow Design Principles
- Moving from As-Is to To-Be Models
- Describing Improvements using Workflow Models
- Practical Workflow Improvement
- Simulating Workflow
DAY 5: Implementing and Automating Workflow
- Implementing Improved Workflow
- Getting Support for Your Improvement Initiatives
- The Nine Critical Success Factors
- Understanding Automated Workflow
- Moving from the Workflow Model to Automated Workflow
- The Future of Automated Workflow
- Monitoring and Managing Workflow
Certificates
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Accreditation
GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.
All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.
Providers and Associations
About Saudi Glomacs
At Saudi GLOMACS, we specialize in delivering world-class training courses in Saudi Arabia and across various international locations. Our training courses are tailored to meet the unique demands of Saudi Vision 2030 and the Human Capability Development Program, focusing on empowering Saudi citizens and enhancing workforce skills. We offer diverse courses spanning leadership, management, engineering, and technical disciplines to cultivate expertise and drive professional growth. Our flexible learning options—whether in-person, online, or in-house—ensure accessibility and convenience for individuals and organizations alike.
With over 30+ years of experience through the GLOMACS global network, we are committed to delivering innovative, results-driven training solutions. Our expert instructors combine industry knowledge with dynamic teaching methods, fostering practical skill development and long-term career success. By choosing Saudi GLOMACS, you're investing in personal excellence and contributing to the Kingdom’s sustainable economic growth and vision-driven transformation.
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